Refund policy
GHARMART STORE – Return & Refund Policy
At GHARMART STORE, customer satisfaction is important to us. Please review our return and refund guidelines carefully.
Important Return Requirements
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A parcel opening video is mandatory for claims regarding:
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Wrong products
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Damaged products
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Missing items
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Complaints without an unedited parcel opening video may not be eligible for refunds or replacements.
Return Eligibility
You may request a return if:
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You received the wrong product.
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The product received is defective or damaged.
Return Period
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Customers must notify us within 3 days of receiving the item to initiate a return request.
Return Process
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Contact our support team via email or WhatsApp.
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Wait for return authorization and return instructions.
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Pack the items securely in their original condition.
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Ship the product using a traceable courier service.
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Once received and inspected, we will process your request.
Note: Returns sent without prior approval will not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs.
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Original delivery charges are non-refundable.
Exchanges
To exchange an item:
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Initiate a return request for the original product.
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Once approved, place a new order for the desired item.
Refund Process
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Refund requests are reviewed within 2 working days after receiving the returned product.
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Approved refunds will be issued to the original payment method.
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Banks or payment providers may require additional time to process and post the refund.
Contact Us
For returns, exchanges, or refund-related inquiries:
📞 WhatsApp: 03132633061
📧 Email: gharmartstore@gmail.com
Our support team is here to assist you and ensure a smooth resolution process.