Shipping policy

GHARMART STORE – Shipping Policy

Thank you for shopping with GHARMART STORE. We strive to provide reliable and timely delivery services.

Order Processing

  • Orders are usually processed within 24 hours after confirmation.

  • Orders placed on Sundays or Pakistan National Holidays will be processed on the next working day.

Shipping Timeframes

  • Estimated delivery time: 3–7 working days

  • Delivery times may vary depending on:

    • Customer location

    • Product availability

    • Peak shopping periods or unforeseen courier delays

Order Confirmation

For security and accuracy, our customer service team may contact customers through:

  • Call

  • SMS

  • WhatsApp

This helps verify order details and ensures a smooth shopping experience.

Change of Delivery Address

Customers may request changes to the delivery address before the order has been dispatched.

Order Cancellations

  • Once an order has been processed or dispatched, cancellations cannot be accommodated.

  • If you wish to return an item after delivery, please refer to our Return & Refund Policy.

Delayed Deliveries

If your order exceeds the estimated delivery timeframe, please contact our support team so we can investigate the matter.

National Holidays & Warehouse Operations

Our warehouse operates Monday to Saturday during regular business hours. It remains closed on national holidays.

Damaged Parcels During Transit

If your parcel appears damaged upon delivery:

  • Refuse acceptance from the courier if possible.

  • Contact our customer support team immediately.

  • If damage is discovered after receiving the parcel, contact us promptly with supporting evidence.

Out of Stock Items

If an item becomes unavailable:

  • We may hold your order until stock is replenished.

  • Available items will be reserved for you while awaiting restocking.

Shipping Partners

We work with trusted courier services including:

  • Call Courier

  • POSTEX

  • Trax

  • TCS

  • Leopards Courier

Lost or Misplaced Packages

If a parcel is confirmed lost by the courier company, we will initiate either:

  • A replacement shipment, or

  • A full refund

Contact Us

For shipping-related inquiries:

📞 WhatsApp: 03132633061
📧 Email: gharmartstore@gmail.com

We appreciate your trust in GHARMART STORE and are committed to providing dependable shipping services.